Glen Lake Pioneering
We help large companies think like startups.
You understand the problems your team and customers face. We bring the expertise to co-create and commercialize solutions to fix them.
Our Work
We’ve been lucky to work with some of the Midwest’s leading companies. Explore our work and see the impact we’ve made together.
14% increase in call facility utilization
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16% reduction in unnecessary customer care call time
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20% improvement in outbound response rate
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14% increase in call facility utilization 〰️ 16% reduction in unnecessary customer care call time 〰️ 20% improvement in outbound response rate 〰️
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![Allegheny Health Network]()
Allegheny Health Network
Imaging Clear Choice MVP. AHN sought a platform to schedule patient appointments with priority of closest location, lowest cost, and soonest available appointment. GLP researched, designed, tested, and provided build specifications for a software product to be used by the system’s 1,200 call center schedulers.
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Highmark
NLP Chatbots for Medical Care. A multi-billion-dollar healthcare system sought to better route patients to the appropriate care via their website. Glen Lake prototyped a natural-language chatbot to triage patients to the appropriate provider before they made contact with the health system.
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Ohio State University
Tech Transfer Customer Journey. OSU’s Tech Commercialization Office wanted to understand the experience of faculty inventors. Glen Lake conducted interviews to compile recommendations for improvement, an end-to-end customer journey map and value proposition messaging for marketing.
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UPMC
Healthcare ML Startup Incubation. A private orthopedic clinic within UPMC developed machine learning algorithms to evaluate a patient’s knee for arthritic degradation. Glen Lake built a software platform, go-to-market strategy, and business development approach to find product-market fit and initiate two product pilots.
We walk the walk.
Our team not only has experience with starting companies and commercializing products, but we’re also actively in the process of scaling a technology startup right now. Shelfmark gives direct to store distributors unprecedented product data to help optimize their deliveries.
Applying startup principles isn’t an academic exercise for us. We rely on them every day and can speak from experience about how they work.
Meet the team
Monet Goode
Eleanor Parks
Monet Goode
Emmet Marsh
Eleanor Parks
Emmet Marsh
